REQUIRED TIME FOR CANCELATION:
For 1 to 14 Passengers: A 48 hours notice is required to avoid full charges. If you cancel within the required time, no charges will be made.
For 15 or more passengers, Motor-Coaches, Minibuses, bus charters or more than 1 vehicle : A 7 days notice is required to avoid full charges. If you cancel within the required time, a full refund will be issue.
ANY CUSTOMER WHO DOES NOT REQUEST CANCELATION BY DEADLINE PERIOD LISTED ABOVE WILL BE CHARGED FOR THE FULL AMOUNT OF THE SERVICE RESERVED.
Change Policy:
All changes are subject to availability, DO NOT MAKE ANY CHANGE with the driver, call the office directly. We will do our best to accommodate any change, however If the service has to be canceled due to any change requested by the customer out of the required time listed below, cancelation policy will be applied and customer will be fully responsible for the full amount of the service originally reserved.
For 1 to 14 passengers: 48 hours prior to the pick up DATE & TIME
For 15 passengers or more, Motor-coaches, Mini buses, Tours, 2 or more vehicles: 7 days prior to the service.
If customer has to re-schedule service within 48 hours due to canceled, delayed or missed flight, a re-schedule fee might apply depending on new date and/or time requested, if we are unable to re-schedule service, cancelation policy will apply.
We are not responsible for cancel or missed flights. If your flight is delayed for more than 1 hour, we will try to accommodate you in the next vehicle available, but you might have to wait until availability and a re-schedule fee might apply. If your flight has been canceled, re-scheduled or delayed for more than 3 hours, We will try to provide service at our earliest convenience, however if we are unable to re-schedule the service at a later time or day, You are still responsible for full payment.
Locating your driver: If you can't locate your driver, immediately call (954) 600 1562< /span>
SHARED SHUTTLES POLICIES
PICK UP FROM THE PORT OF MIAMI: We will contact you about ONE hour prior to your scheduled time just to reconfirm you are going to make it for the time you have reserved, we will ask you to give us a call back as soon as you clear customs, we will let you know the driver's name and the type of vehicle he's driving, Pickup location is right outside the cruise ship at the designated Passenger Pick Up & Drop off area.
You must be ready for your shuttle at LEAST 10 minutes before your scheduled time. Drivers are not allowed to be at the Pick up Area until the passengers are ready, you must call our office to let us know that your party is ready. Your seats are only guaranteed for the time listed on your reservation.
There is NOT Waiting time fee for the scheduled shuttle as shuttle wont wait, if you miss your scheduled time, you must call us so we can get you on the next shuttle with seats available
PICK UP FROM PORT EVERGLADES: Due to Security regulations at the Port Everglades, drivers are not allowed to be at the terminal until passengers are ready for pick up, a 45 minutes confirmation must be given the same day of the service by phone at 954-907-0750. We won't send the driver to the Pier until we have confirmed your pick up time. (For Shared & Private Service from Port Everglades)
PICK UP FROM AIRPORT: Please follow directions listed under the special request notes below, you must be ready for the driver at that area before shuttle arrives.
BY AIRPORT RULE: YOU MUST BE READY FOR THE DRIVER AT THE PICK UP AREA BEFORE HE GET'S THERE, DRIVERS ARE NOT ALLOWED TO WAIT AT THE PICK UP AREA FOR MORE THAN 1 MINUTE -----
GENERAL INFORMATION FOR SHARED SHUTTLES:
- We do not guaranteed any kind, make, model or type of vehicle, We will do our best to use the vehicle specified on your reservation, however we reserve the right to change type of vehicle due to schedule change or availability. CAR SEAT or BOOSTER SEATS are provided as a courtesy to our customers, but there is not guaranteed. By law, customers must bring their own car seat. Please contact our customer service department for car seat requirements.
- SCHEDULED SHUTTLE RATES ARE NOT REFUNDABLE, If you miss your scheduled shuttle, you can take the next one available (IF ANY ) at not extra charge, but if there are not any more Shuttles running, you loose your tickets.
- Waiting time on scheduled shuttles might be up to 20 minutes after scheduled time, since driver might have to make more than one stop at different terminals at the Airport or different ships at the Pier
- Please plan ahead, we are not responsible for any missed flight, if you have an early flight to catch, it's your responsibility to be ready at the reserved time, and otherwise, you might have to wait until the next vehicle available. ---
PRIVATE SERVICE, COACHES & LIMOS
AIRPORT WAITING TIME : We provide up to 30 minutes of a free wait time on each arrival to obtain luggage for domestic flight and 45 minutes for International flights. We will track your flights if a correct flight # is provided. Waiting time runs AFTER your plane has landed. Waiting time charges: $35 dollar per every 30 minutes. (Waiting time fee only applies for Private Service)
AIRPORT PICKUPS: We will give you a call when the driver is at the airport looking for you, we will let you know the driver's name, the type of vehicle and the pickup location, if your party is not ready for pickup, we will ask you to give us a call back as soon as your are ready, pickup location will be outside the baggage claim area.
From the PIER: if you are unable to be ready at the reserved time, waiting time will apply, $35 dollars per every 30 minutes past pick up time unless that you decides to take next shuttle available - in this case, we won’t charge you for waiting time, but no refund or credit will be given either for sharing the ride.
RESIDENCE / HOME PICK UPS: We provide 15 minutes free waiting time, Make sure everyone is ready at the reserved time, once the driver gets to you home or residence, he should leave after 15 minutes otherwise waiting time will apply: $35 dollars for every 30 minutes.
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Payments (Apply to Shared Shuttles and Private services ): A credit card is required to hold any reservations.
For 1 to 14 passengers: credit card will be charged 48 hours prior to the pick up date.
For 15 passengers or more: credit card will be charged 5 to 7 days prior to the pick up date.
Clients requesting to pay cash to the driver, must notify the office about it at the time of the booking, and the confirmation email must specify cash payment request. Please make sure to request a PAID receipt to the driver.
If customer disputes charges with the credit card company for the own late cancelation, a $25 dollars fee will be charged for the dispute.
* Cancelation policy: Cancelations are ONLY accepted by email at [email protected], MAKE SURE TO INCLUDE YOUR RESERVATION #. *
REQUIRED TIME FOR CANCELATION:
For 1 to 14 Passengers: A 48 hours notice is required to avoid full charges. If you cancel within the required time, no charges will be made.
For 15 or more passengers, Motor-Coaches, Minibuses, bus charters or more than 1 vehicle : A 7 days notice is required to avoid full charges. If you cancel within the required time, a full refund will be issue.
ANY CUSTOMER WHO DOES NOT REQUEST CANCELATION BY DEADLINE PERIOD LISTED ABOVE WILL BE CHARGED FOR THE FULL AMOUNT OF THE SERVICE RESERVED.
Change Policy:
All changes are subject to availability, DO NOT MAKE ANY CHANGE with the driver, call the office directly. We will do our best to accommodate any change, however If the service has to be canceled due to any change requested by the customer out of the required time listed below, cancelation policy will be applied and customer will be fully responsible for the full amount of the service originally reserved.
For 1 to 14 passengers: 48 hours prior to the pick up DATE & TIME
For 15 passengers or more, Motor-coaches, Mini buses, Tours, 2 or more vehicles: 7 days prior to the service.
If customer has to re-schedule service within 48 hours due to canceled, delayed or missed flight, a re-schedule fee might apply depending on new date and/or time requested, if we are unable to re-schedule service, cancelation policy will apply.
We are not responsible for cancel or missed flights. If your flight is delayed for more than 1 hour, we will try to accommodate you in the next vehicle available, but you might have to wait until availability and a re-schedule fee might apply. If your flight has been canceled, re-scheduled or delayed for more than 3 hours, We will try to provide service at our earliest convenience, however if we are unable to re-schedule the service at a later time or day, You are still responsible for full payment.
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Our promise to you: if by any reason or circumstances, we are not able to comply our service you will receive a full refund of the amount charged, unless that we were unable to provide service for any change requested within 48 hours, delayed or cancelled flights, delayed disembarkation from the Cruise ship or any other service not listed in your reservation. Please note that due to weather, traffic or flight & Cruise delays, our drivers might be running late, if this is the case, we will notify you at least 30 minutes before the scheduled pick up time. -
BY using our service, you authorize us to charge your credit card in accordance with METRO SHUTTLE / dba QLS Transportation rates, policies and terms. Services are rendered, non refundable, whether you enter vehicle or not, when cancelation period is met. Service issue must be reported at occurrence or within 24 hours by phone, email or fax.
We are not responsible for items left at the vehicle, please make sure you do not leave anything behind.
QLS TRANSPORTATION TEAM and METRO SHUTTLE SERVICE